This Privacy Policy explains which personal data Space Glass may receive when you use the website and send requests and enquiries, for what purposes we use it and what rights you have.
1. Who processes personal data
Personal data received through the Space Glass website is processed by Space Glass to the extent necessary to handle enquiries, prepare quotations, fulfil orders and serve customers.
For questions about personal data and this Policy, please contact us at info@space-glass.com.ua.
2. What data we may receive
Depending on how you contact us, we may receive:
- your name and contact details;
- your phone number and e-mail address;
- the city or place where the project is located;
- information about the product, structure or service you need;
- selected parameters and configuration of a product;
- comments and other information you include in your request;
- photos, drawings, documents and other files you send voluntarily for a quote or consultation;
- technical data about the use of the website, if permitted cookies or web analytics are used for this.
We may also receive materials you send voluntarily to prepare a proposal or carry out a project: photos of the site, drawings, diagrams, technical specifications, project documentation and other files. In the case of a job application, this may also include a CV and the information you have voluntarily provided in it.
3. Data from forms on the website
The website may use contact forms, order forms, forms for a preliminary quote, configurators and other request forms.
The data you enter in such a form is used to handle that specific enquiry: to contact you, clarify the parameters, prepare a quote or a commercial proposal and, if necessary, organise the fulfilment of the order.
4. What we use the data for
Personal data may be used to:
- respond to your enquiry;
- prepare a preliminary or exact quote;
- advise you on products, materials and technical solutions;
- prepare a commercial proposal;
- arrange the site survey, production, delivery and installation;
- conclude and perform a contract or order;
- provide service and warranty support;
- ensure the operation and security of the website and improve it;
- comply with legal requirements.
If you contact us about employment, data from your CV and messages may be used to consider your application, contact you and organise the recruitment process. A CV is kept for possible future vacancies only where there is an appropriate legal basis or the candidate’s consent.
5. Legal bases for processing
Depending on the situation, data is processed on the basis of your voluntary consent, the need to take steps at your request before entering into a contract, the need to perform a contract, the legitimate interests of Space Glass or the fulfilment of obligations provided for by law.
If a form contains a mandatory confirmation of consent to the Privacy Policy, the request can only be sent after this confirmation.
6. CRM and handling of requests
To organise enquiries and work with customers, data from requests may be transferred to a CRM system and used by authorised Space Glass employees to handle the enquiry.
Access to such data is granted only to the extent necessary for the relevant work functions.
7. Phone, e-mail and messengers
If you leave a phone number or e-mail address or contact Space Glass yourself via Telegram or another available channel, these contact details and the content of the correspondence may be used to respond to your enquiry and for further communication about the project or order.
When a third-party messenger is used, part of the data may also be processed by the provider of that service in accordance with its own terms and privacy policy.
8. Cookies and analytics
The website may use technically necessary cookies and — where there is an appropriate legal basis or your consent — analytics tools to understand how visitors use the website.
More information on the use of cookies can be found in the Cookie policy.
9. Disclosure of data to third parties
Space Glass does not sell users’ personal data.
To operate the website and handle enquiries, providers of CRM, hosting, e-mail, IT services, analytics and other contractors may receive access to certain data where this is necessary to provide the relevant service.
Data may also be disclosed where required by law or by a competent public authority, or where necessary to protect legitimate rights and interests.
Providers of hosting and technical infrastructure, CRM systems, analytics, e-mail, telephony, messengers and file storage services may be involved in operating the website and handling enquiries, as well as contractors who need the relevant information to carry out a specific order or project. Only the data necessary for the relevant function is transferred.
10. Retention period
Personal data is stored only for as long as is necessary for the purpose for which it was received, for further work on the enquiry or with the customer, for the performance of a contract, warranty obligations or legal requirements.
Once the relevant purpose no longer applies, the data is deleted, anonymised or kept only where further storage is required by law.
11. Protection of personal data
We apply reasonable organisational and technical measures to protect personal data against unauthorised access, loss, alteration, disclosure or misuse.
Please do not send passwords, full payment details or other data that is not needed to handle your enquiry through the website forms.
12. Your rights
In the cases and to the extent provided for by applicable law, you may:
- obtain information about the processing of your personal data;
- request access to it;
- request the correction of inaccurate or incomplete data;
- request the deletion of data if there is no legal basis for further processing;
- request the restriction of processing in the cases provided for by law;
- object to certain types of processing;
- withdraw consent you have given, where processing is based on consent;
- lodge a complaint with the competent data protection authority.
13. How to withdraw consent or submit a request
To withdraw your consent or to clarify, correct or delete your personal data, send a request to info@space-glass.com.ua. To protect your data, we may ask for information needed to verify the identity of the applicant.
14. Changes to this Policy
We may update this Policy if the functionality of the website, the ways in which data is processed or legal requirements change. The current version is always published on this page.